Horizons Cruise and Tours Booking Terms and Conditions
All bookings should be directed to Horizons Cruise and Tours by email
A fully completed Horizons Cruise and Tours booking form is required to ensure all your details are captured in full
Bookings (with deposits *) should be sent as soon as possible to ensure you receive the cabin or hotel room of your choice
Bookings are subject to availability
A selection of cabins on most sailings may be available after closing date.
Alterations and Cancellations
In the event of a cancellation after deposit payment is made, the cancellation should be made in writing (by email)
to Horizons Cruise and Tours
Cancellation fees may apply and will be dependent on the time received.
Cancellations conditions apply for all cruise lines and airlines and vary from carrier to carrier
Change to passenger names/travel date may incur fees by the airlines
Confirmations and Deposits *
On receipt of booking, Horizons Cruise and Tours will make necessary bookings and advise confirmation to client
A deposit will be required and conditions vary depending on cruise company
On Horizons Cruise and Tours accompanied Cruise N tours programmes a deposit of 25% is required.
On some programmes airline fares may be required to be paid prior to final payment date of the Cruise N tour.
Cancellations may be subject to Horizons Cruise and Tours $500 per person fee
Payments may be made by credit card (subject to credit card fees) or by EFT (Electronic Transfer)
Final Payment of air travel is as per the booking conditions and airline ticketing requirements.
Final payment date may vary, generally for domestic holidays (within Australia) – 90 days from travel date.
For International travel including accompanied Cruise N Tours programs and independent itineraries – 120 days from travel date
Final documentation including E tickets, boarding passes and cruise luggage tags will be generally be issued 4 – 6 weeks prior to travel.
Pricing and Itinerary
Most fares/tariffs are shown in AUD$
In some situations fares may be shown in USD$ or Euro.
Accompanied Group programs are based on minimum numbers.
Fares may be subject to alteration or change without notice
Some Cruise Lines may elect to apply surcharges without notice.
Fares may change due to currency fluctuations and supplier/operator charges
Horizons Cruise and Tours reserves the right to alter the itinerary to suit any unforeseen circumstances or where safety is of a concern. e.g instability and local security in overseas countries
We do recommend that a Travel Insurance policy be purchased at time of paying deposit for all domestic and international travel.
If securing from an on line or other Travel Insurance entities, please ensure that you fully understand what you are covered for.
All Clients leaving Australia should have a valid passport with no less than 6 months validity from the return date to Australia.
In many circumstances Visa’s are your responsibility, Horizons Cruise and Tours will be able assist you (country of issue fees apply in most instances).
Horizons Cruise and Tours Tour Managers
Tours Managers travel on Horizons Cruise and Tours Accompanied Cruise N Tour programmes.
Minimum numbers apply and Horizons Cruise and Tours reserves the right to conduct the Cruise N Tour as an unaccompanied program. In such cases local guides and tours managers may be used. Horizons Cruise and Tours contracts experienced travel managers. However Overseas shore excursions often use local tour guides and drivers.
The Australian Department of Foreign Affairs (DFAT) issues regular updates and travel warnings for overseas travel
Please refer to DFAT website www.smartraveller.gov.au for the most up todate travel advice.
If you do not have internet access please contact Horizons Cruise and Tours for more information.
Horizons Cruise and Tours is not itself a carrier or hotelier, nor do we operate cruise ships or river cruises, aircraft, helicopters, hotels or motor coaches. Horizons Cruise and Tours services include arranging and booking cruises, hotels, sightseeing and transfers, rental cars, air travel. We take care when selecting reputable suppliers.
Horizons Cruise and Tours Inclusions
All clients travelling on Horizons Cruise and Tours Accompanied Cruise n’ Tours and Indpendent travel arrangements will receive:
- Horizons Cruise and Tours Cruise lanyard
- Handy Hints for Safe travelling
- DFAT (Department of Foreign Affairs ) contact information.